These Terms of Service ("Terms") govern your access to the website and services of AI Contact LLC ("AI Contact", "we", "us" or "our"). By using our website, creating an account or purchasing our services, you agree to these Terms on behalf of yourself and the business you represent ("you" or "Client").
1. Eligibility
Our services are offered to businesses only. You represent that you are at least 18 years old, that you are authorized to bind the business you represent, and that the information you provide is accurate and complete.
2. Services
AI Contact generates consumer requests for services ("Leads") and inbound phone calls ("Calls") through its own websites and advertising campaigns, and provides an online platform to order, receive and manage them. The specific service, territory, price, volume and delivery method for each campaign are set in your account or in a written order. If a written order signed by both parties conflicts with these Terms, the written order controls.
3. Accounts
You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly of any unauthorized use.
4. Prepaid balance and payment
- Services are paid in advance through a prepaid balance unless we agree in writing to other payment terms.
- Each Lead or qualifying Call is charged to your balance when it is delivered. Campaigns pause automatically when your balance is insufficient.
- If you enable auto-recharge, you authorize us and our payment processor to charge your payment method for the amount and at the threshold you select until you disable it.
- Prices exclude applicable taxes, which are your responsibility.
- If you close your account, we will refund any unused prepaid balance within 30 days of your written request, less any amounts you owe us.
5. Lead returns
You may request a credit for a Lead that is invalid within the return window shown in your account (72 hours from delivery unless otherwise stated). Valid return reasons include a disconnected or wrong phone number, a duplicate of a Lead you already received from us, a consumer outside your selected territory, or a fraudulent submission. Approved returns are credited to your balance. We may review return requests and may limit returns if the return rate of an account is abnormal.
6. Your obligations and compliance
You are solely responsible for how you contact consumers and for complying with all applicable laws, including the Telephone Consumer Protection Act, the Telemarketing Sales Rule, the CAN-SPAM Act, and state telemarketing, consumer protection and privacy laws. In particular, you agree to:
- Contact consumers only about the service they requested and only within legally permitted hours and frequencies.
- Honor opt-out and Do Not Call requests promptly and notify us of them.
- Obtain any consent required by law before recording calls.
- Hold and maintain all licenses, registrations and insurance required for your business.
- Not resell, share or transfer Leads or consumer information to any third party without our prior written consent.
7. Data protection
Consumer information delivered to you is confidential. You must protect it with reasonable security measures, use it only for the purpose for which it was provided, and delete it when no longer needed or when a consumer requests deletion and we forward that request to you.
8. No guarantee of results
We work to deliver accurate, high-intent Leads and Calls, but we do not guarantee that any Lead or Call will result in a sale, appointment or revenue.
9. Platform and intellectual property
Our website, platform, software, content and trademarks are owned by AI Contact or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the platform for your internal business purposes during your subscription. You may not copy, modify, reverse engineer, resell or interfere with the platform.
10. Acceptable use
You may not use our services to send unsolicited communications, to engage in deceptive or unlawful practices, to upload malicious code, or to attempt to access accounts or data that are not yours.
11. Disclaimers
Except as expressly stated in these Terms, the services are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
12. Limitation of liability
To the maximum extent permitted by law, AI Contact will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Our total liability for any claim relating to the services will not exceed the amounts you paid to us in the three (3) months preceding the event giving rise to the claim.
13. Indemnification
You agree to defend, indemnify and hold harmless AI Contact and its members, managers and employees from any claims, damages, fines and expenses, including reasonable attorneys' fees, arising from your contacts with consumers, your violation of these Terms, or your violation of any law.
14. Suspension and termination
You may stop using the services at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if your use creates a risk for consumers, for us or for other clients. Sections that by their nature should survive termination will survive.
15. Governing law and venue
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of laws rules. Any dispute will be brought exclusively in the state or federal courts located in Wyoming, and both parties consent to their jurisdiction.
16. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page with a new effective date. Your continued use of the services after the update means you accept the revised Terms.
17. Contact
AI Contact LLC
30 N Gould St, Ste R, Sheridan, WY 82801
Email: contact@aicontactllc.com
Phone: +1 (252) 691-6468